FAQ: World's Best Charging Cables
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!

I did not add $10 for the 'Any cable for $10' promo, can I add it now and take advantage of the promo?

No. Sorry this was a limited time offer during the campaign and is not available now. The cost of cables remain well below retail and will go up after this campaign. Thanks

Last updated: September 20, 2017 16:01

I added $10 to my pledge for the 'Any cable for $10 Promo' but cables are at regular prices and I have a balance to pay.

If you added $10 during the campaign for the promo then complete your order and select the cable you want for $10, do not pay the amount owed and drop an email to: ana@licable.com with your name, the cable you selected for the promo and a manual adjustment will be made in your BackerKit page and you will be notified when done.

Last updated: September 20, 2017 15:59

Shipping Updates

Current Estimated Shipping Date: October 2017

Manufacturing the many cables and options and all with certification is a long process. We will endeavour to get these cables out ASAP but quality, durability and rigorous testing and certification must all be completed prior to shipping. Thanks for your understanding and support.

Last Updated At: 09/20/17 | See Kickstarter Update
BackerKit FAQ

What is BackerKit?

BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!

The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.

How does BackerKit work?

After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.

How do I update my shipping address?

BackerKit allows you to update your shipping address until the project is locked down for shipping. To update your address, go back to your BackerKit survey by inputting your email here.

I completed the survey, but haven't received my rewards yet. When will they arrive?

As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.

Why can’t I log into my account?

Request a login link to your survey by entering your email here:
https://cables.backerkit.com/

BackerKit will send you an automated email with an invite link to whatever email you pledged with.

I never received my invitation. How do I complete the survey?

The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.

Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.

To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.

When will my pledge will be shipped, charged or locked down?

That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.

Can I upgrade or get multiple copies of my pledge?

This depends on the project creator’s decision. If you are unable to see the ‘Want to switch your pledge level?’ after clicking on your pledge amount under “Pledge Level” in your survey, then the project creator would prefer people not to switch pledge levels.

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